1. GENERAL

1.1

These special terms and conditions (‘Special Terms and Conditions’) apply to one or more of the following services supplied by the Supplier to the Customer as set out in the offer/order confirmation (‘the Order’):
(i) Altibox Bedrift Brannmur,
(ii) Altibox Bedrift Utvidet Sikkerhet, and
(iii) Altibox Bedrift Premium (generically referred to as ‘the Services’).

The specific services Altibox Bedrift Brannmur and Altibox Bedrift Utvidet Sikkerhet will jointly be referred to as ‘the Security Services’.

1.2

The Special Terms and Conditions supplement those specified in the order form/order confirmation and the General Terms and Conditions – Altibox Bedrift (‘General Terms and Conditions’). Unless otherwise specified here, the terms defined in these Special Terms and Conditions shall have the same meaning as those specified in the General Terms and Conditions. In the event of conflict, these Special Terms and Conditions take precedence over the General Terms and Conditions.

1.3

The services are described in more detail in the Order and on the Altibox Bedrift web page.

1.4

The Order specifically sets out the Services covered by the Agreement between the parties. If a Customer wishes to expand the Services, additional services may be ordered.

 

2. THE SERVICES

2.1

The Services can only be used in accordance with the provisions of these Special Terms and Conditions or in the Agreement/Order with the Supplier. The delivery of the Services does not entail the allocation of rights of use beyond what follows from these Special Terms and Conditions or in the Agreement with the Supplier.

2.2

The Customer is entitled to user support and support in connection with the Services.

2.3

The Supplier’s provision of user support and support in connection with the Services is contingent on the Customer’s broadband and/or Wi-Fi network exclusively comprising equipment delivered by the Supplier, which means that the Customer cannot use routers/access points delivered by anyone other than the Supplier.

2.4

The Supplier undertakes to maintain and further develop the Services. The Supplier is entitled in that connection to update software in relevant equipment as necessary. Software updates should preferably take place at night, to ensure as little inconvenience as possible to the Customer.

 

3. SPECIAL TERMS AND CONDITIONS LINKED TO THE SECURITY SERVICES

3.1

The Security Services shall help to improve the Customer’s security in connection with the use of Altibox Bedrift fibre-optic broadband, including reducing and preventing IT threats.

3.2

The Services contain a firewall that controls traffic access in and out of the Customer’s network over the internet. The traffic is filtered based on pre-defined criteria. However, the Supplier cannot guarantee that all undesirable traffic is filtered out.

3.3

Where the Order covers Extended Security (Utvidet Sikkerhet), the Services include:

a) Firewall, cf. clause 3.2;

b) Content Filtering, whose object is to block agreed internet content of a given nature;

c) Intrusion Detection and Prevention Systems (IPS), whose object is to monitor and analyse traffic on the internet in order to detect indications of intrusion or other security issues;

d) Advanced Malware Protection from http websites, whose object is to analyse files downloaded from the internet and block malware;

e) Distributed Denial of Service protection, Basic or Premium, as specified in the Order, whose object is to protect against volumetric DDoS attacks (denial of service attacks) as further detailed on the Altibox Bedrift web page.

It is recommended that the Supplier’s advice is followed and that recommended measures are complied with. It is up to the Customer to decide whether to comply with the advice and guidance provided by the Supplier. The Supplier cannot guarantee that all undesirable content or all files that can pose a security risk will be filtered out even if advice and guidance are followed.

 

4. SPECIAL TERMS AND CONDITIONS LINKED TO ALTIBOX PREMIUM

4.1 The Service

4.1.1 Where the Order comprises Altibox Premium, the Service being used in one or more Wi-Fi units from the Supplier (‘Equipment’) ensures the best possible user experience for the Customer in connection with the use of their wireless network.

4.2 Equipment from the Supplier

4.2.1 The Supplier owns the Equipment delivered and used in connection with the Service. The Customer leases the Equipment from the Supplier.

4.2.2 Leased equipment must be treated in a responsible manner, and in accordance with the user guidelines at all times. The Customer is responsible for replacing Equipment that is damaged as a result of circumstances the Supplier is not responsible for, including, for example, damage caused by lightning. The Customer must notify the Supplier as soon as possible in the event of a fault or damage to the Equipment, or if the Equipment is lost.

4.2.3 The Customer is responsible for sockets with pertaining power supply that the Equipment can be connected to and the in-house LAN/distribution network in the building (including network cables that are part of the permanent infrastructure in the building) used to connect the Supplier’s Equipment under the Service.

4.2.4 The Equipment should be placed in accordance with the Supplier’s recommendation to ensure that it functions as optimally as possible. Reference is made in that connection also to clause 2.3.

4.2.5 The Supplier is entitled to replace the Equipment if the Supplier so wishes. In the event of a fault in the Equipment, the Supplier must correct or replace the Equipment, see clause 4.2.2.

4.2.6 The Customer can order new or terminate (reduce) access points covered by the Order. The same period of notice applies to the reduction of units as set out in clause 8.

4.3 Return of Equipment on termination

4.3.1 The Customer is obliged to return the Equipment in good condition if the Service is terminated. The Equipment must be returned to the Supplier as soon as possible, and within one month of termination of the Service at the latest. The Supplier reserves the right to invoice the Customer for Equipment that is not returned or is damaged, at the rates set out in the price list in force at all times.

 

5. GENERAL RESTRICTIONS ON USE

5.1

In the event of connection to other network equipment such as routers, access points or switches not supplied by the Supplier, the Supplier cannot guarantee or be responsible for ensuring the applicable SLA, quality or security level of the Security Services.

5.2

The Customer must not attempt to remove, disconnect, restrict or reconnect cables in units supplied by the Supplier. In such instance, the Customer may lose access in whole or in part to the Services delivered by the Supplier, which may also result in the Customer’s IT solution no longer being protected.

5.3

In the event the Supplier has to correct a fault due to the Customer’s unlawful use of the Equipment, the Customer may be invoiced for this work. In such case, the Supplier is absolved in full of its liability.

 

6. PERSONAL DATA

6.1

The Supplier will process data on behalf of the Customer that is necessary for installation, troubleshooting, support, operation and maintenance. More information about this is set out in the applicable data processing agreement.

 

7. LIABILITY AND GUARANTEE

7.1

The Supplier furnishes no guarantee with respect to the Security Services’ ability to provide full protection against IT threats, including countering intrusions, stopping ransom attacks, viruses etc. It is the Customer’s responsibility to ensure its employees are informed of the Services and that they are used in accordance with the Agreement

7.2

The Customer is informed in particular that the Security Services do not protect against phishing attacks. The Security Services are not intended to replace the Customer’s own technical and organisational measures, such as training and raising employee awareness in connection with identifying phishing attempts.

7.3

The Customer shall not under any circumstances be liable for losses (including loss of data), damage or demands that arise as a result of (i) the Customer’s use or inability to use the Services or Equipment, or (ii) inadequate countering of IT attacks, viruses etc.

 

8. TERMINATION

8.1

The Parties can terminate one or more of the Services with three months’ notice (counted from the last day of the month in which notice of termination is given). If a lock-in period has been agreed, the Agreement cannot be terminated for the duration of the lock-in period, unless the other party commits a material breach of contract